Refund policy

Due to the nature of our products, we do not accept returns of any kind unless the product was damaged during transit or something else occurred which placed Lizzie's All natural Products at fault. Certain types of items cannot be returned,  custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

If there is an issue with your products, please email us in detail and state the problem.  We also require photo proof for damaged items, etc. To file a claim, you can contact us at info@productsbylizzie.com. If your claim is accepted, we’ll send you instructions on what to do. Items sent back to us without notice will not be accepted.

You can always contact us for any reason if you have questions at info@productsbylizzie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns or issue refunds on sale items or gift cards.